Promised Premium Service

FAQ’s

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(02) 8880 8884

Frequently asked questions

All Carter & Co Plumbing employees will always leave your house or work area as clean, if not cleaner than when we arrived. We take pride in our ability to maintain a high level of tidiness.

Yes. We are experts, and we don’t overload our team, so you can rest confident that they won’t be delayed on other work. Our team will arrive on time and all vehicles are equipped with tracking devices, so you’ll be able to follow us from the moment we leave via your own link so you’re always kept in the loop with where we are.

Naturally, based on our years of experience, we can provide an estimate over the phone. However, a proper inspection of your plumbing issue will be required before we can provide a formal quote on the job.

We strive ourselves on absolute clarity and transparency so we provide itemised pricing on all invoices for peace of mind.

While we strive to be competitive when we initially quote a project, sometimes we may be able to beat pricing from a competitor. If this is the case, reach out to our team to discuss the job and the comparable quote you received to see how we can deliver the same promised premium service at an unmatched cost.

After having two previous plumbers try to solve our sewage smell in the ensuite, Sam was the only person who was able to identify and fix the issue. He also did a fantastic job relining an outdoor drain at a reasonable price compared to others we looked at. Now we're looking at updating our vanity and he'll be the person we call for the installation.
Yurina
Yurina
Calling in unknown tradespeople always comes with some trepidation but Sam was professional, upfront, informative and hardworking. His quoting process was open and honest. He was respectful of us and our property, arrived when he said he would, kept us informed as the job progressed and cleaned up after the job was completed. Sam takes pride in his workmanship and has a genuine interest in ensuring customer satisfaction. Sam is a "STAR" when it comes to plumbing and Carter & Co Plumbing is definitely the only number we need in our contacts list for any future plumbing requirements.
Kerry Olsen
Kerry Olsen
Sam responded quickly to our drain flooding crisis. Our old root filled, cracked pipes needed extensive work. Sam made the whole experience less stressful as he was friendly and really nice to deal with, gave us options to consider and worked well with our builder. His experience was evident in the professional advice and the quality of the work. Thank you Sam. Larry
Larry Waagenar
Larry Waagenar
Have used a few times now, never disappointed with the quality of work and professionalism. Definitely one of the best, trusted plumbers we’ve used in Sydney
Jake Hird
Jake Hird
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